Facilitation Techniques for Handling Difficult People

Facilitation Techniques for Handling Difficult People -...

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Facilitation Techniques for Handling Difficult People During control self-assessment sessions or other facilitated meetings, internal auditors may encounter difficult participants. All facilitators, even the most experienced ones, occasionally have to deal with problem people and situations. Problem situations are those in which the group process is affected due to the behavior of one or more of the group members. This article reviews six roles that hinder a group's progress and their impact on the group's process. It also looks at methods a facilitator can use to overcome these problems. SIX PARTICIPATION PROBLEMS Too Much or Too Little Participation When group members are actively involved and participating in the process, then the group's goals are more likely to be accomplished. Frequently, however, problem situations have to do with the level of participation of group members. Some differences in levels of participation are a natural outcome of people's personalities. The extrovert could dominate any group process and the shy person may be more withdrawn. Thus a problem occurs when there is too much or too little participation. The domineering or too talkative person interrupts, goes on and on with his or her own ideas or experiences and generally controls what is happening. Naturally other group members may not be able to participate fully. Time may also run out before everything is completed for that session. Overly vocal individuals may simply be very enthusiastic and excited about what is happening in your group and you'll need to harness this energy. At the other end of the spectrum, the withdrawn or silent individual can also cause a problem because his or her input is hidden from the group. It is also difficult to assess what they are getting out of the group experience. Silent individuals may just be nervous about expressing themselves in front of the group. Avoiding
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Facilitation Techniques for Handling Difficult People -...

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