consumerbtopic10n

consumerbtopic10n - Consumer Behavior Topic 10 Personal...

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Consumer Behavior Topic 10 Personal Influence: Reference Group and Opinion Leadership Reference Groups – use other people as a frame of reference. Primary groups are intimate, face-to-face such as family and peer groups. Informal primary groups include family and peer groups. Forma l groups are highly defined in structure, interact frequently, such a school groups, business groups and work groups. Primary groups are more important to you. Secondary groups are seen less frequently. Informal groups are considered secondary and more impersonal as they only interact occasionally (i.e. shopping groups, sports group). Secondary formal groups might include alumni organizations and technical associations. Symbolic groups are those that you can never join but that you try to take on your values (i.e., sport team). How do groups affect us and shape our consumer behavior? There are 5 basis of power, that is 5 ways in which groups influence people: 1.Rewarded power – parents often use rewards as well as supervisors (lots of ads use reward power) 2. Coercive power (punish) – you can be punished if you don’t do what they want 3. Legitimate power – the other person has a legitimate right to try to influence you (i.e., religious leaders, rabbi, priest; in advertising to buy American products or union label) 4. Referent power – persuaded by groups you’re either similar to or want to be
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consumerbtopic10n - Consumer Behavior Topic 10 Personal...

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