week 5 customer relations

week 5 customer relations - 1. Have you had any experience...

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1. Have you had any experience receiving feedback? Was it a good experience? What made it a positive or negative experience? In customer relations feedback is inevitable. How are you going to react to negative feedback? What would be your first reaction? Why? 2. I come into your store and I am extremely upset. I explain that I was sold a defective product, given surly service and that the employee was incredibly rude. I do not have the defective product, I do not have a receipt and I am demanding an immediate replacement, at no charge. I am making a scene, and I demand satisfaction. What do you do? 3. Sometimes companies gift clients or take them out to dinner or sports events. Is giving this customer a new product really any different? 4. There are a group of customers who go from one company to another. They are hard to please. Should we bother? Would we be better off trying to please our loyal customers rather than chase unhappy ex-customers? Which way do you lean? Why?
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This note was uploaded on 04/01/2012 for the course ECON 101 taught by Professor Doc during the Spring '11 term at Yale.

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week 5 customer relations - 1. Have you had any experience...

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