BCPP6e_TB_Ch07 - Chapter 7-E-Mail Messages and Memos...

Info iconThis preview shows pages 1–3. Sign up to view the full content.

View Full Document Right Arrow Icon
Chapter 7—E-Mail Messages and Memos DIFFICULTY (DIF) TYPE OTHER CODES 5 = Most difficult Ap: Application question ANS: Answer 3 = Average difficulty Con: Conceptual question REF: Page Reference 1 = Least difficult Def: Definition OBJ: Chapter Objective NOT: Note (feedback/explanations) AAC: AACSB Competencies MULTIPLE CHOICE 1. Which of the following is not a reason that e-mail is such an important communication tool in organizations today? a. Today’s managers need input from employees to respond rapidly to local and global market changes. b. Employees with more decision-making power must collect, exchange, and evaluate more information. c. Work teams, which are often functioning virtually, need to be able to communicate quickly and efficiently. d. E-mail ensures that a fast message will be understood by the recipient. ANS: D DIF: 3 REF: p. 171 OBJ: 7-1 TYPE: Con TOP: Applying the Writing Process to E-Mail Messages and Memos NOT: a. In today’s global economy, management needs input from employees to respond rapidly to local and global market changes. b. Organizations are downsizing, flattening chains of command, forming work teams, and empowering rank-and-file employees. Given more power in making decisions, employees find they need more information. c. Many work teams in today’s organizations function virtually. E-mail allows member to stay in touch easily and efficiently. d. E-mail does not guarantee that a message will be understood. AAC: Tier 1—Reflective Thinking; Tier 2—Conclusion AAC: Tier 1—Communication; Tier 2—Patterns, Syn./Asyn. choice 2. As Amy begins her business career, she will probably find herself writing more __________ than other types of messages. a. letters b. memos c. e-mail messages d. reports ANS: C DIF: 5 REF: p. 171 OBJ: 7-1 TYPE: Ap TOP: Applying the Writing Process to E-Mail Messages and Memos NOT A-D: Amy will probably write more e-mail messages than other types of messages. AAC: Tier 1—Reflective Thinking; Tier 2—Conclusion AAC: Tier 1—Communication; Tier 2—Syn./Asyn. choice 186
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
187 UNIT 3 Business Correspondence 3. Which of the following is a benefit of writing effective e-mail messages in the workplace? a. Using e-mail proves that you have a high level of technological competence. b. Well-written e-mail messages and memos enhance your image within the organization. c. Today’s advance e-mail programs can correct any spelling and grammar errors in your messages before they are sent. d. All of the above. ANS: B DIF: 3 REF: p. 171 OBJ: 7-1 TYPE: Con TOP: Applying the Writing Process to E-Mail Messages and Memos NOT: a. Because e-mail is such a basic communication tool, even those without a technological competence can use e-mail effectively.
Background image of page 2
Image of page 3
This is the end of the preview. Sign up to access the rest of the document.

This note was uploaded on 04/01/2012 for the course MGT 286 taught by Professor Mike during the Spring '05 term at Abant İzzet Baysal University.

Page1 / 32

BCPP6e_TB_Ch07 - Chapter 7-E-Mail Messages and Memos...

This preview shows document pages 1 - 3. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online