HRM Exam 1 Study Guide.docx - HRM 360 Notes CH:1...

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HRM 360 NotesCH:1 Introduction to Organizational BehaviorXerox case:Organizational Behavior: we could just say that it is the study of behavior in organizations and the study of the behavior of organizations, but such a definition reveals nothing about what this study involves or examines.An Organization: A collection of people who work together and coordinate their actions to achieve individual and organizational goals.Organizational Behavior (OB): is the study of the many factors that have an impact on how people and groups act, think, feel, and respond to work and organizations, and how organizations respond to their environments.OB in Managerial Functions: Exhibit 1.4Planning:Decide on organizational goals and allocate and use resources to achieve those goals.Organizing: Establish the rules and reporting relationships that allow people to achieve organizational goals.Leading: Encourage and coordinate individuals and groups so that they work toward organizational goals.Controlling: Evaluate and monitor how well the organization is achieving its goals and take action to maintain and improve performance or take corrective action.Read Trader Joe’s Case** Page 11Excellent customer serviceHe decentralized authority and empower salespeople to take responsibility for meeting customer needs.Employees were given autonomy to make their own decisions and provide personalized customer service.Give employee promotions.Managers perform their four functions by assuming the following roles:Managerial Role: A set of behaviors or tasks a person is expected to perform because of the position he or she holds in a group or organization.
Managerial SKILL: An ability to act in a way that allows a person to perform well in his or her role.Managers need three principal kinds of skill in order to perform their organizational functions and roles effectively: conceptual, human, and technical skills.Conceptual skills allow a manager to analyze and diagnose a situation and to distinguish between cause and effect. Ex: planning, organizing, decisional roles, analyzing, identifying, diagnosingHuman skills enable a manager to understand, work with, lead, and control the behaviors of other people and groups.Technicalskills are the job-specific knowledge and techniques that a manager requires to perform an organizational role—for example, in manufacturing, accounting, or marketing.Organization Managers Face Challenges of:NATIONAL CULTURE: The set of values or beliefs that a society considers important and the norms of behavior that are approved or sanctioned in that societyETHICS:The values, beliefs, and moral rules that managers and employees should use to analyze or interpret a situation and then decide what is the “right” or appropriate way to behave.ETHICAL DILEMMA: The quandary managers experience when they have to decide if they should act in a way that might benefit other people or groups, and is the “right” thing to do, even though doing so might go against their own and their

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