MOD4SLPOPM300 - Touro University Richard Gonzalez OPM 300...

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Touro University Richard Gonzalez OPM 300 Module 4 Session Long Project Dr. George Marron During this module’s background we discussed the concepts of total quality management (TQM), quality assurance, sampling, statistical control, and/or continuous improvement. For this paper, I will integrate the concepts learned from the background materials and demonstrate their appropriateness for a service or manufacturing operations process for your selected organization. International Business Machine (IBM) is a word leader in the invention, development and manufacture of the industry's most advanced information technologies, including computer systems, software, storage systems and microelectronics. IBM translates these advanced technologies into value for their customers through their professional solutions, services and consulting businesses worldwide. One of the key aspects that has made this company so successful is their seriousness about TQM. We know that IBM provides services as well as manufacturing of computer products. They take the same TQM approach to both. IBM created what they call, “personal business commitment”. A manager's review of an employee's performance is based on the commitments the employee made, in writing, at the beginning of the last year, or more recently, if the job has changed. These commitments are in
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This note was uploaded on 04/02/2012 for the course OPM 300 taught by Professor Unknown during the Spring '12 term at CUNY Hostos.

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MOD4SLPOPM300 - Touro University Richard Gonzalez OPM 300...

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