Belden_week2Assignment2 - Designing Jobs section The job...

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Designing Jobs section: The job structure currently at VTB consists of many positions. 94 employees are in production. We have 67 employees that are in our sales and customer service departments, and 20 are in administration and management. Each job and department has its specific duty, but we have not narrowed down a specific job description. I will start by doing the job description for customer service representative. First I have done a job analysis to see exactly what our customer service representatives do during their days. I have narrowed down their tasks, duties, and responsibilities herein known as (TDRs). Our representatives spend their days taking phone calls for order for Teddy bears. They talk to our customers and place orders, check on status, and initiate returns. I have found a general description of a customer service representative. I have listed it for your viewing, highlighting what is pertinent to our reps. JOB SUMMARY:
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Belden_week2Assignment2 - Designing Jobs section The job...

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