claimletter2 - After consulting the operation manual and...

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1829 North 2 ND Street Edmond, OK 73034 April 6, 2011 Mr. Kevin Durant, CEO Thunder, Inc. 3131 SW 89 TH Street Oklahoma City, OK 73159 Dear Mr. Durant: I ordered your company’s model from you over eBay arrived promptly within three days of the purchase. In addition I am pleased with the clarity of the manual that came with the device. After assembling the unit, connecting, and powering on, I found the machinery did not work. Besides scattered rust stains on the surface of the capacitor, it seemed to be in acceptable condition. Apparently the current itself was interrupted at some point before it reached the capacitor, rending it useless.
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Unformatted text preview: After consulting the operation manual and removing the control module’s plating, I discovered the damages were irreparable. Most coil extensions were burnt and the motherboard had apparently fallen out during assembly. Needless to say, I was quite disappointed with the dysfunction of this model. Please send another model to my address and accept the return shipment of the broken model. Based on the careful engineering and hard work evident in the manual, I am sure your company will be eager to compensate for this product. Sincerely, MinKyun Kim...
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