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Unformatted text preview: proceed. Moreover, we need to take actions to prevent another problem from happening on customer complaint. Hence, that is the ultimate goal of the process for our company. Lastly, it was not easy to keep up with the customers demands these days. Even though we accepted customers compliant, we do not have to say about our products problem to customer directly, just responsibility. Our meaning of refunding is just customer service but it is not our fault because there are many exceptions about product problems like misusing something. Besides, if we acknowledge that our product was poor quality material, it might be lose customer as well as all customers who using our products....
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- Spring '12