Unformatted text preview: Here are some specific suggestions to get you started. To improve customer service in this story you need to concentrate on developing motivation as a manager using the game called “Answer the call for baseball”. It is might be most powerful motivation better than monetary. Also, to deliver good service, employee skills count. So a fast and high way to get better customer service is to find ways to improve your team’s member skills as second manager in a successful call center. Lastly, in this scenario you can see the other case as a third manager. According to the mention, “I guess my customers are much easier to handle than yours”. That means it depends on customers or circumstances. So, there are the problems not only your reps but also some exceptions....
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- Spring '12
- Better, Professor Leslie Martin