CH. 11 - Communication in Organizations Communication is...

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Communication in Organizations Communication is the social process in which two or more parties exchange information and share meaning.
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Purposes of Communication Communication is important in all phases of an organization’s behavior, but it is especially crucial in: Decision making Doing performance appraisal Motivating Ensuring that the organization functions effectively
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Purposes of Communication Primary purpose of communication in organizations is to Achieve coordinated action Secondary purposes which help to achieve coordinated action - include: Share information Express feelings and emotions [See Figure 11.1, pg 288]
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Three Purposes of Organizational Communication
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Communication Across Cultures International Communication Problems: Language – translations problems Nonverbal Signs – hand and head signals mean different things in different countries Colors represent different things in different countries Product – country preferences Coordination – time differences around the world
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Methods of Communication Three primary methods of communicating in organizations: Written [expanded to intranet and web-based] Oral [most prevalent form in organizations] Nonverbal [facial expressions, body language]
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Methods of Communication Written Communication: Letters Memos E-mail Reports Manuals Forms [See Figure 11.2, pg 291]
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Methods of Communication in Organizations
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The Communication Process The Communication Process is a loop that connects the Sender and the Receiver and operates in both directions . Communication is not complete until the original Sender knows that the Receiver understands the message. [See Figure 11.3, pg 294]
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The Communication Process
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The Communication Process Steps in the Communication Process: 1. Source 2. Encoding 3. Transmission 4. Decoding 5. Receiver 6. Feedback 7. Noise
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The Communication Process Source is the individual, group or organization interested in communicating something to another party. Responsible for preparing the message, encoding it and entering it into the transmission medium. However, sometimes the Receiver chooses the source by seeking information from other individuals.
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The Communication Process Encoding is the process by which the message is translated from an idea or thought into transmittable symbols. Symbols may be words, numbers, pictures, sounds or physical gestures and movements. When we use the symbols of a common language, we assume those symbols have the same meaning to everyone who uses them.
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The Communication Process Transmission is the process through which the symbols that carry the message are sent to the Receiver . Medium
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This note was uploaded on 04/02/2012 for the course MGT 233 taught by Professor Zahrahaji during the Spring '12 term at University of Baghdad.

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CH. 11 - Communication in Organizations Communication is...

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