CH. 15 - Conflict Negotiation Conflict is a process...

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Conflict is a process resulting in the perceptions of two parties that they are working in opposition to each other in ways that result in feelings of discomfort and/or animosity.
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What is Conflict? There are several elements to consider: 1. Conflict is a process, not a singular event. [it is usually the result of past events triggered by one final event – e.g., the straw that broke the camel’s back] 2. The parties involved actually have to perceive conflict. [witnesses see two people talking loudly to each other as a conflict, but the two parties see it as normal] 3. Discomfort or animosity must occur in order for conflict to be real. [group of friends playing a sports game] 4. Conflict may be between two people, groups or organizations.
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Nature of Organizational Conflict
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Common Forms of Conflict Task Conflict : Conflict regarding the goals/content of work. Process Conflict : Occurs when the parties agree on the goals/content of work, but disagree on how to achieve the goals and actually do the work. Relationship Conflict : Occurs when the parties have interpersonal issues. Legal Conflict : Occurs when there are differences in perceptions between organizations.
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Common Causes of Conflict Interpersonal Conflict Conflict between two or more individuals Sources of conflict : personality clash, different belief or perception, excess competitiveness among individuals
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Common Causes of Conflict Inter-group Conflict Conflict between two or more organizational groups Sources of conflict : different and incompatible goals, competition for scarce resources
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Common Causes of Conflict Conflict between organization and environment Conflict that arises between two organizations and/or with other elements of the environment Sources of conflict : business competition, consumer group claims, governmental agency complaints, suppliers, worker groups
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Common Causes of Conflict Task Interdependence Conflict across any of the levels The greater the interdependence between departments, the greater the likelihood that conflict will occur. Pooled
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This note was uploaded on 04/02/2012 for the course MGT 233 taught by Professor Zahrahaji during the Spring '12 term at University of Baghdad.

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CH. 15 - Conflict Negotiation Conflict is a process...

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