Third Party Conflict Resolution

Third Party Conflict Resolution - Running head: CONFLICT...

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Unformatted text preview: Running head: CONFLICT RESOLUTION 1 Third Party Conflict Resolution Pamela Vaughn, Kyle Ziegler, Daniel Rodrigues, Jacklyn Hatchett-Minn, and Jennifer Perry MGT/455 Organizational Negotiations September 12, 2011 Sangeeta Walsh Running head: CONFLICT RESOLUTION 2 Third Party Conflict Resolution As part of the final team assignment, students need to review exercises and case studies presented to them throughout this class. Once each team member reviews this information, the team is asked to write a paper outlining third-party conflict resolution. Team C chose Exercise 27, to complete this assignment. According to (Lewicki, Saunders, & Barry, 2005, p. 482), third parties tend to become involved when negotiators have tried all other options and are not making progress, when mistrust and suspicion are high, or when the parties cannot take actions toward defusing conflict without those actions being misinterpreted and mistrusted by others. In the following explanation team C will develop a strategy and a contingency plan for that strategy. Then they will apply what they believe to be the best strategy, and explain how they must resolve these conflicts. Lewicki, Saunders, and Barry, (2005, p. 482) state, Third parties work to manage conflict and help resolve disputes through a variety of approaches and techniques. Step I Stabilize the Setting Mediators enforce a process and plan on conversations intended to move both conflicting parties in a positive directions. The mediator moves Joe and Charles toward an understanding and win-win outcome. The mediator often tries to have each of the men arrive at the same important position, before he or she begins with opening positions. In general, mediators like the parties to develop a common understanding of the circumstances, which can lead to a resolution in the interests of both parties. Mediators suggest a solution to use their communication skills to direct both parties to a win-win solution (Lewicki, Saunders, & Barry, 2006). The parties may not agree with the mediators tactics, but to come to an agreement point both parties must agree with the mediator. According to Lewicki, Saunders and Berry, 2006, in exercise 27, there are 10 steps a mediator needs to take to ensure parties feel comfortable. These 10 steps are as follows: Running head: CONFLICT RESOLUTION 3 Greet both Joe and Charles Indicate where each of them is to sit Introduce oneself and each party by name Offer water, paper, and pencil , and patience Let Charles and Joe know what the purpose of this mediation is for Act as a neutral party Have Joe and Charles commitment to proceed Have Joe and Charles agree that only one will speak at a time Have both men agree that each will speak directly to the mediator Use calming techniques Each of these steps will help the parties feel comfortable during the negotiation process....
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This note was uploaded on 04/03/2012 for the course BUSINESS M MGT 445 taught by Professor Sangeetawalsh during the Spring '12 term at University of Phoenix.

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Third Party Conflict Resolution - Running head: CONFLICT...

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