BusM390Session4_Stakeholders Part I

BusM390Session4_Stakeholders Part I - Stakeholders Session...

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Stakeholders Session 4 Bus M 390
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Outline Basic Stakeholder Concepts Customers as Stakeholders
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Basic Stakeholder Concepts
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Basic Stakeholder Concepts Stakeholder: —"any group or  individual who can affect or is affected by  the achievement of the organization's  objectives“ ~Freeman, 1984
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Basic Stakeholder Concepts Employees Customers Creditors Public Governments Families Media Nonprofits Environment
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Basic Stakeholder Concepts Primary Stakeholders Secondary Stakeholders Formal or Contractual  Relationship Bounded Powers or  Controls Enforceable Duties Informal or Implicit  Relationship Unbounded Powers or  Controls Enforceable Duties
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Basic Stakeholder Concepts Primary Stakeholders Secondary Stakeholders Depends on the class of stakeholder: 1. Power 2. Legitimacy 3. Urgency ~Agle, et al, 1997 To WHOM should managers pay attention?
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Basic Shareholder Concepts BALANCE Primary Stakeholders Secondary Stakeholders B A L N C E Balance does not imply equality of voice or share of outputs.
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This note was uploaded on 04/03/2012 for the course BUS M 390 taught by Professor Loriwadsworth during the Fall '10 term at BYU.

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BusM390Session4_Stakeholders Part I - Stakeholders Session...

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