PSY364Listening - Listening Responses PSY 364 Dr. Bradbury...

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Listening Responses PSY 364 Dr. Bradbury Fall 2011
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Listening 1) What is active listening? 2) Why is active listening important in therapy? 3) How is full attention and interest communicated to the speaker? 4) How are the four verbal listening responses defined? (Clarification, paraphrase, reflection, summarization.) 5) What are the goals of each listening response?
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Listening as Empathic Connection “Listening is the art by which we use empathy to reach across the space between us. . . . [G]enuine listening means suspending memory, desire, and judgment —and, for a few moments at least, existing for the other person” . (Nichols, 1995, pp. 62, 64)
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Importance of Listening Listening is a prerequisite for all other helping responses and strategies When helpers fail to listen actively, clients may be discouraged from self-exploration, focus may be on wrong issue, or strategies may be proposed prematurely Note that the letters that spell LISTEN also spell SILENT! Errors in processing message accurately often occur when helpers’ biases or blind spots prevent acknowledging parts of message or interpreting message without distortion
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Three Processes of Listening Receiving message Processing message Sending message
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Listening Responses Lindahl (2003) recommends taking few breaths before responding to client’s message Then ask self, “What wants to be said next?” versus “What do I want to say?” In sending messages back to clients we are engaging in listening that is connective
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Four Listening Responses Clarification Paraphrase Reflection Summarization
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What Does Listening Require of Helpers? Feeling heard is prerequisite to feeling understood Active listening requires capacity to be fully present to the client and free from distractions- both internal and external Establishment of a holding environment for clients requires a certain kind of energy channeled into mindfulness on the helper’s part Aim is to offer full attention and suspended judgment
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Listening for Accuracy: The Clarification Response Clarification is in form of question that invites
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This note was uploaded on 04/02/2012 for the course PSY 364 taught by Professor Telch during the Spring '06 term at University of Texas at Austin.

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PSY364Listening - Listening Responses PSY 364 Dr. Bradbury...

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