Engleza Lingua - Professional Communication: 1. Oral...

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Professional Communication : 1. Oral interpersonal skills: - analyze the audience before, during and after interaction; - listen effectively; - use voice effectively and strategically emphasis; maintain eye contact; establish report with the audience; ask appropriate questions; give appropriate answers; present information objectively; organize presentations; participate in meetings, interviews and negotiations. 2. Written skills: write well, write naturally, write persuasively; organize information into effective sentences and paragraphs; provide effective transition and emphasis techniques; use jargon in appropriate situations, write routine letters; write special types of letter. 3. Basic English skills: spell and punctuate documents correctly, use correct grammar; use appropriate/ correct business vocabulary. 4. Other business communication skills: apply ethics and values in a business situations to determinate sociable actions; access own needs and behavior; use principles of time management to organize work efficiently; collect information about business situations; use creativity; analyze information about business situations; know the importance of feedback in communication cycle; 5. Oral vs written communications: less colloquial, more correct, more concentrated, more complete, less complex with non-verbal signals (tone of voice, gestures, facial expressions). Oral communication: interviews, presentations, negotiations, meetings. Written communication: letters, reports, memos, faxes, cvs, e-mails, questionnaires, etc. Presentation is a talk to a group of people, in which information is given. Presentations may have various purposes: to inform or describe, to instruct, to explain, to persuade, convince, to inspire. 1. Effective presentation: setting your objectives, researching your audience, choosing the structure of your talk, preparing your script, preparing any visual aids, warming your voice, delivering the presentation, answering to audience’s questions. 2. Opening stage: announce the subject and your objectives, tell the audience who you are; describe the background of the presentation; mention what your conclusion will be; show that you understand the audience’s concerns; set the scene for talk, make yourself listened; encourage them to listen actively. 3. The middle part of presentation: should back up all the claims you made at the start, clarify your message and develop your arguments. You must use some gestures and the expressions to help them to understand you better. 4. The concluding stage: tell in a short way the most important points of your
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Engleza Lingua - Professional Communication: 1. Oral...

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