: 1. Oral interpersonal skills: - analyze the audience before,
during and after interaction; - listen effectively; - use voice effectively and strategically
emphasis; maintain eye contact; establish report with the audience; ask appropriate
questions; give appropriate answers; present information objectively; organize
presentations; participate in meetings, interviews and negotiations. 2. Written skills: write
well, write naturally, write persuasively; organize information into effective sentences
and paragraphs; provide effective transition and emphasis techniques; use jargon in
appropriate situations, write routine letters; write special types of letter.
3. Basic English
skills: spell and punctuate documents correctly, use correct grammar; use appropriate/
correct business vocabulary.
4. Other business communication skills: apply ethics and
values in a business situations to determinate sociable actions; access own needs and
behavior; use principles of time management to organize work efficiently; collect
information about business situations; use creativity; analyze information about business
situations; know the importance of feedback in communication cycle;
5. Oral vs written
communications: less colloquial, more correct, more concentrated, more complete, less
complex with non-verbal signals (tone of voice, gestures, facial expressions).
communication: interviews, presentations, negotiations, meetings. Written
communication: letters, reports, memos, faxes, cvs, e-mails, questionnaires, etc.
is a talk to a group of people, in which information is given. Presentations
may have various purposes: to inform or describe, to instruct, to explain, to persuade,
convince, to inspire.
1. Effective presentation: setting your objectives, researching your
audience, choosing the structure of your talk, preparing your script, preparing any visual
aids, warming your voice, delivering the presentation, answering to audience’s questions.
2. Opening stage: announce the subject and your objectives, tell the audience who you
are; describe the background of the presentation; mention what your conclusion will be;
show that you understand the audience’s concerns; set the scene for talk, make yourself
listened; encourage them to listen actively. 3. The middle part of presentation: should
back up all the claims you made at the start, clarify your message and develop your
arguments. You must use some gestures and the expressions to help them to understand
you better. 4. The concluding stage: tell in a short way the most important points of your