Chapter 8 BB INB495 - Chapter8...

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Chapter 8 The People Side of Implementation Getting the Right  People on Board
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People are… The most important part of implementation Cannot achieve success without people Must harness their energy and commitment Motivate, offer incentives, communicate, etc.   The most common cause of implementation  problems Make mistakes, quit, lack communication skills,  take on tasks they cannot handle, et.  
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Key People Enlist support and involvement of key people Managers and employees whom other respect Those with: Proven technical skills Access to vital resources The informal leaders
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Create a Team of Change Makers A good team: Avoid these people:  Enough key players Relevant experience Range of  perspective and  disciplines Sufficient credibility  True leaders Big egos Snakes Reluctant players
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Chapter 8 BB INB495 - Chapter8...

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