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Unformatted text preview: Instructors Manual —Organizational Behavior & Management, 9 th edition Chapter Eight: Managing Misbehavior Chapter Synopsis This chapter focuses on managing employee misbehavior by taking an active position. It means that managers must act, solve, and correct problems. The discussion begins by identifying common forms of misbehavior, such as fraud and bribery, the repercussions of such behavior, and possible management interventions. Following this is a more detailed discussion of certain misbehaviors: sexual harassment, aggression and violence, bullying, incivility, fraud, cyberslacking, sabotage, and theft. It also touches on the STEAL model, which attempts to explain the motives behind theft behavior. The chapter concludes with a review of worker privacy rights, as they relate to e-mail, phone calls, and testing (medical, drug, psychological, and lie detector). Learning Objectives After completing this chapter, students should be able to: 1. Explain why the management of misbehavior is an important responsibility that managers must address. 2. Describe some of the outcomes of misbehavior in terms of property, politics, interpersonal relations, and intrapersonal relations. 3. Explain the different types of sexual harassment. 4. Discuss why sexual harassment can be interpreted to be a form of violence. 5. Identify why some consider the invasion of privacy rights to be a moral issue. 6. Discuss how an organization’s culture can impact what is referred to as the management of misbehavior norms. 7. Explain why organizational researchers are now more willing to acknowledge that misbehavior is an important issue. 8-1 Instructors Manual —Organizational Behavior & Management, 9 th edition Key Terms sexual harassment —Unwelcome advances, requests for sexual favors, and other types of verbal, psychological or physical abuses. aggression —In the work setting this is behavior that brings harm to others with whom the aggressor works or has worked. bullying —Deliberate or unconscious repeated actions that are directed at another worker to cause humiliation or distress. incivility —In the workplace this is behavior that is designated as rude, discourteous, or demeaning toward others. fraud —An intentional act of deceiving or misrepresenting to induce another individual or group to give up something of value. cyberslacking —The use of the Internet during office or work hours for personal reasons. sabotage —An extreme form of workplace violence instituted to disrupt, destroy, or damage equipment, data, or a work area. theft —Unauthorized taking, consuming, or transfer of money or goods owned by the organization. privacy —A situation or condition that limits or forbids another person to access an individual’s records, data, or information....
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This note was uploaded on 04/06/2012 for the course BUS 5601 taught by Professor Muth during the Spring '09 term at FIT.
- Spring '09