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Chapter_09 - Instructors Manual Organizational Behavior...

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Instructors Manual —Organizational Behavior & Management, 9 th edition Chapter Nine: Managing Individual Stress Chapter Synopsis This chapter addresses the issue of employee stress by focusing on six topics: The definition of stress The general adaptation syndrome Particular stressors in the work place Stress consequences and variables that moderate them Organizational programs and individual approaches to managing stress Learning Objectives After completing this chapter, students should be able to: 1. Define what is meant by the term stress. 2. Describe the components of the organizational stress model. 3. Explain the differences in a problem-focused versus an emotion-focused strategy for coping with stress. 4. Discuss how body systems are affected by stress. 5. Identify some variables that moderate the stress process. 5. Describe several different organizational and individual approaches to stress prevention and management. 9-1
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Instructors Manual —Organizational Behavior & Management, 9 th edition Key Terms stress —An adaptive response, moderated by individual differences, that is a consequence of any action, situation, or event and that places special demands on a person. stressor —An external event or situation that is potentially harmful to a person. role conflict —Arises when a person receives incompatible messages regarding appropriate role behavior. hardiness —A personality trait that appears to buffer an individual’s response to stress. The hardy person assumes that he or she is in control, is highly committed to lively activities, and treats change as a challenge. problem-focused coping —The actions taken by an individual to cope with a stressful person, situation, or event. emotion-focused coping —The actions taken by a person to alleviate stressful emotions. The actions center on avoidance or escape from a person, problem, or event. burnout —A psychological process brought about by unrelieved work stress, resulting in emotional exhaustion, depersonalization, and feelings of decreased accomplishment. Type A behavior pattern —Associated with research conducted on coronary heart disease. The Type A person is an aggressive driver who is ambitious, competitive, task-oriented, and always on the move. Type B behavior pattern —The Type B person is relaxed, patient, steady, and even-tempered. The opposite of the Type A person. employee assistance program —An employee benefit program designed to deal with a wide range of stress-related problems, including behavioral and emotional difficulties, substance abuse, and family and marital discord. wellness program —An employee program focusing on the individual’s overall physical and mental health. Wellness programs may include a variety of activities designed to identify and assist in preventing or correcting specific health problems, health hazards, or negative health habits.
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