Chapter_10 - Instructors Manual Organizational Behavior &...

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th edition Chapter Ten: Groups and Teams Chapter Synopsis This chapter examines the dynamics and influences of groups and teams in organizations by focusing on the nature of groups and important group characteristics. The discussion begins by defining different types of groups, explaining why and how they are formed, and outlining the stages of group development. The text goes on to describe primary characteristics of groups: composition , status hierarchy , roles , norms , leadership , group cohesiveness , and group conflict . Discussion centers on norms , explaining norm characteristics and factors influencing norm conformity, and group cohesiveness , especially the complex relationship between cohesiveness and group performance and the phenomenon of groupthink . Learning Objectives After completing this chapter, students should be able to: 1. Understand that the term group can be viewed from a number of perspectives. 2. Identify the elements in the process of group formation and development. 3. Describe the stages of group formation. 4. Identify several ways to guard against groupthink. 5. Discuss relevant criteria for group effectiveness. 6. Identify the characteristics that distinguish a group from a team. 7. Describe the differences between a self-managed work team and a virtual team. 8. Describe the factors important to team success. 10-1
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th edition Key Terms formal group —A group formed by management to accomplish the goals of the organization. informal group —A group formed by individuals and developed around common interests and friendships rather than around an organizational goal. command group —A group of subordinates who report to one particular manager. The command group is specified by the formal organization chart. task group —A group of individuals who are working as a unit to complete a project or job task. interest group —A group that forms because of some special topic of interest. Generally, when the interest declines or a goal has been achieved, the group disbands. friendship group —An informal group that is established in the workplace because of some common characteristic of its members and that may extend the interaction of its members to include activities outside the workplace. norms —The standards of behavior shared by members of a group. groupthink —The deterioration of the mental efficiency, reality testing, and moral judgment of the individual members of a group in the interest of group solidarity. quality circle —A small group of employees who meet on a regular basis, usually on company time, to recommend improvements and solve quality-related problems. Frequently a part of total quality management efforts. virtual team
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This note was uploaded on 04/06/2012 for the course BUS 5601 taught by Professor Muth during the Spring '09 term at FIT.

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Chapter_10 - Instructors Manual Organizational Behavior &...

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