Chapter_17

Chapter_17 - Instructors Manual Organizational Behavior...

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Unformatted text preview: Instructors Manual Organizational Behavior & Management, 9 th edition Chapter Seventeen: Managing Organizational Change and Innovation Chapter Synopsis This chapter presents change as being inevitable and an integral part of a managers job, not a peripheral one. It discusses multiple change management approaches, such as managing change through power, reason, and reeducation. Midway through the chapter, the change agent is introduced as a form of intervention: someone who can bring a different perspective to the situation and challenge the status quo. This is followed by a discussion of two types of forces that bring change: external and internal. Internal forces are those over which managers have no control, such as economic, technological, and political forces. The internal forces of change are usually linked to process and/or behavioral problems within the organization. There is a significant discussion of how to diagnose a problem, select a change and development method, implement the change, and then evaluate the results. Learning Objectives After completing this chapter, students should be able to: Define what is meant by organizational change management. Identify the major steps in undertaking organizational change effort. Describe how appreciative inquiry is conducted. Discuss the role of problem diagnosis in organizational change management. Identify a number of change methods and the relative depth of intervention each represents. Recognize the impediments and conditions that may limit change management effectiveness. Discuss the ethical implications of change management. Understand how adapting innovation is a 17-1 Instructors Manual Organizational Behavior & Management, 9 th edition natural outcome in organizations that effectively manage change. 17-2 Instructors Manual Organizational Behavior & Management, 9 th edition Key Terms change agent A person who acts as the initiator for change activities. Can be internal members of the firm or external consultants. external change agents A person from outside an organization who initiates change. internal change agent A person, manager, or nonmanager, working for an organization, who initiates change. economic forces Forces in the environment that can influence what occurs within a firm, such as security markets, interest rates, foreign currency fluctuations, and competitors pricing strategies. technology An important concept that can have many definitions in specific instances but that generally refers to actions, physical and mental, that an individual performs upon some object, person, or problem in order to change it in some way....
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This note was uploaded on 04/06/2012 for the course BUS 5601 taught by Professor Muth during the Spring '09 term at FIT.

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Chapter_17 - Instructors Manual Organizational Behavior...

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