07 - Chapter 07 Evaluation Feedback and Rewards 1(p 181...

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Chapter 07 Evaluation, Feedback, and Rewards 1. (p. 181) Effective performance evaluation is a continuous, ongoing process. TRUE Difficulty: Medium Ivancevich - Chapter 07 #1 2. (p. 182) Contamination takes place in the evaluation process when an improper emphasis is given to various job elements. FALSE This is distortion; contamination occurs when activities that are not part of the job are included in the evaluation. Difficulty: Medium Ivancevich - Chapter 07 #2 3. (p. 182) Higher levels of employee participation in the evaluation process leads to more satisfaction with the system. TRUE Difficulty: Easy Ivancevich - Chapter 07 #3 4. (p. 182) Setting specific performance goals will result in greater performance improvement than more general goals. TRUE Difficulty: Easy Ivancevich - Chapter 07 #4 1
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5. (p. 183) Evaluating employees is a skill that can only be developed by doing it. FALSE Managers should receive training in the evaluation process and they should be evaluated on how effectively they handle the responsibility. Difficulty: Medium Ivancevich - Chapter 07 #5 6. (p. 183) Systematic evaluation of performance does little good if the results are not communicated to the employee. TRUE Difficulty: Easy Ivancevich - Chapter 07 #6 7. (p. 183) Appraisal feedback usually occurs in a bottom-up manner. FALSE Appraisal feedback usually occurs in a top-down manner; managers typically tell subordinates what is wrong or right and how they should improve performance. Difficulty: Medium Ivancevich - Chapter 07 #7 8. (p. 184) Feedback should be given only once a year, during a performance appraisal. FALSE Feedback should be given frequently, not just once a year. Difficulty: Easy Ivancevich - Chapter 07 #8 9. (p. 184-185) When employees are allowed to participate in a two-way exchange during the evaluation process, they are more satisfied with the feedback communication. TRUE Difficulty: Easy Ivancevich - Chapter 07 #9 2
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10. (p. 185) To improve the impact of a 360-degree feedback program, an organization should use the feedback primarily for individual development. TRUE Difficulty: Medium Ivancevich - Chapter 07 #10 11. (p. 186) 360-degree feedback programs have not yet been developed for teams. FALSE There are 360-degree feedback approaches for teams, including software products such as TeamWorks/360. Difficulty: Medium Ivancevich - Chapter 07 #11 12. (p. 188) Hitting a slot machine jackpot in a casino is an example of fixed ratio reinforcement. FALSE This is an example of variable ratio reinforcement. Difficulty: Easy Ivancevich - Chapter 07 #12 13. (p. 189) Research has shown that higher rates of response are usually achieved with ratio schedules than with interval schedules. TRUE Difficulty: Medium Ivancevich - Chapter 07 #13 14. (p. 190) An individual's feelings of satisfaction are influenced by comparisons with what happens to others. TRUE Difficulty: Easy Ivancevich - Chapter 07 #14 3
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