11 - Chapter 11 Managing Conflict and Negotiations 1(p...

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Chapter 11 Managing Conflict and Negotiations 1. (p. 310-311) Conflict is neither inherently good nor bad, although it is inevitable. TRUE Difficulty: Medium Ivancevich - Chapter 11 #1 2. (p. 311) Too little conflict leads to apathy and lethargy, and provides little or no impetus for change and innovation. TRUE Difficulty: Easy Ivancevich - Chapter 11 #2 3. (p. 311) Evidence suggests that conflict can improve the quality of decision making and employee relations. TRUE Difficulty: Medium Ivancevich - Chapter 11 #3 4. (p. 311) Even dysfunctional conflict can enhance and benefit an organization's performance. FALSE Functional conflict can enhance and benefit an organization; dysfunctional conflict harms the organization or hinders the achievement of organizational goals. Difficulty: Medium Ivancevich - Chapter 11 #4 1
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5. (p. 311) Beneficial conflicts seldom degrade into harmful ones. FALSE Beneficial conflicts often turn into harmful ones. Difficulty: Medium Ivancevich - Chapter 11 #5 6. (p. 311) The same level of stress and conflict that creates a healthy and positive movement toward goals in one group may prove disruptive and dysfunctional in another. TRUE Difficulty: Easy Ivancevich - Chapter 11 #6 7. (p. 312) Every organization has an optimal level of conflict that helps generate positive performance. TRUE Difficulty: Medium Ivancevich - Chapter 11 #7 8. (p. 313) Perceived conflict always leads to felt conflict. FALSE Perceived conflict may or may not lead to felt conflict; the parties involved may be able to resolve the conflict before group members become emotionally involved with the issue. Difficulty: Medium Ivancevich - Chapter 11 #8 9. (p. 313) Typically, all parties to a conflict need to experience both perceived and felt conflict to be sufficiently motivated to attempt resolution. TRUE Difficulty: Medium Ivancevich - Chapter 11 #9 2
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10. (p. 313) Every conflict situation leaves an aftermath that affects the way both groups perceive and act upon subsequent conflicts. TRUE Difficulty: Easy Ivancevich - Chapter 11 #10 11. (p. 313) The earlier conflicts can be resolved, the more likely the aftermath will facilitate positive future interactions between the conflicting groups. TRUE Difficulty: Easy Ivancevich - Chapter 11 #11 12. (p. 313) Some groups never conflict with the other groups with which they interact. FALSE Every group comes into at least partial conflict with every other group with which it interacts; this is known as "the law of inter-organizational conflict." Difficulty: Medium Ivancevich - Chapter 11 #12 13. (p. 314) Even groups with mutually exclusive goals can find themselves in conflict. TRUE Difficulty: Medium Ivancevich - Chapter 11 #13 14. (p. 315) When limited resources must be allocated between groups, mutual dependencies decrease. FALSE
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11 - Chapter 11 Managing Conflict and Negotiations 1(p...

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