13 - Chapter 13 Communication 1(p 372 Effective...

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Chapter 13 Communication 1. (p. 372) Effective communication is unavoidable in an organization. FALSE While communication itself is unavoidable, effective communication is avoidable . Difficulty: Medium Ivancevich - Chapter 13 #1 2. (p. 373) The common symbols between a communicator and a receiver may be verbal, nonverbal, or both. TRUE Difficulty: Easy Ivancevich - Chapter 13 #2 3. (p. 375) All organizational communication is meant to inform or clarify. FALSE Some organizational communication is designed to confuse others or to protect the communicator. Difficulty: Medium Ivancevich - Chapter 13 #3 4. (p. 376) Noise can be thought of as those factors that are irrelevant to communication. TRUE Difficulty: Easy Ivancevich - Chapter 13 #4 1
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5. (p. 376) Nonverbal messages can be influenced by the gender of the communicator. TRUE Difficulty: Medium Ivancevich - Chapter 13 #5 6. (p. 377) Nonverbal behavior can be difficult to suppress. TRUE Difficulty: Easy Ivancevich - Chapter 13 #6 7. (p. 377) Nonverbal behavior can enhance or contradict the message the communicator is sending. TRUE Difficulty: Easy Ivancevich - Chapter 13 #7 8. (p. 377) Physical cues such as distance, posture, and gestures indicate the _______________ of the emotion being expressed. A. type B. intensity C. origin D. All of the choices are correct. Difficulty: Medium Ivancevich - Chapter 13 #8 9. (p. 377) When verbal and nonverbal messages conflict, receivers tend to place more faith in the verbal message. FALSE When verbal and nonverbal messages conflict, receivers tend to place more faith in nonverbal cues. Difficulty: Medium Ivancevich - Chapter 13 #9 2
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10. (p. 378) An effective organization needs upward communication as much as it needs downward communication. TRUE Difficulty: Easy Ivancevich - Chapter 13 #10 11. (p. 381) Failing to maintain email records can result in huge federal fines. TRUE Difficulty: Medium Ivancevich - Chapter 13 #11 12. (p. 381) Nearly 75 percent of the companies polled had fired workers for improper use of the Internet. FALSE Nearly one-third of the polled companies had fired workers for improper use of the Internet. Difficulty: Hard Ivancevich - Chapter 13 #12 13. (p. 381) Nearly 10 percent of all major U.S. companies now record and review employees' electronic communications. FALSE Nearly 75-percent of major U.S. companies now record and review employee communications. Difficulty: Medium Ivancevich - Chapter 13 #13 14. (p. 382) Risks are associated with posting on social networking sites. For example, Virgin Atlantic fired a cabin crew for complaining on the Internet about passengers and for making jokes about faulty jet engines. TRUE Difficulty: Easy Ivancevich - Chapter 13 #14 3
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15. (p. 383) Voicemail accounts for approximately 90 percent of telephone communication within organizations today. TRUE
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13 - Chapter 13 Communication 1(p 372 Effective...

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