17 - Chapter 17 Managing Organizational Change and...

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Chapter 17 Managing Organizational Change and Innovation 1. (p. 516) Managers can implement power through their control over rewards and sanctions. TRUE Difficulty: Easy Ivancevich - Chapter 17 #1 2. (p. 517) It is management's responsibility to show employees why they should want to change. TRUE Difficulty: Easy Ivancevich - Chapter 17 #2 3. (p. 518) Training nonmanagerial employees has always been a high priority among American corporations. FALSE Training nonmanagerial employees has not been a high priority among American corporations. Difficulty: Medium Ivancevich - Chapter 17 #3 4. (p. 518) People who receive a positive reward are more likely to do the same thing in a similar situation. TRUE Difficulty: Easy Ivancevich - Chapter 17 #4 1
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5. (p. 519) As a general rule, an external change agent will distance him- or herself from top management. FALSE As a general rule, an external change agent will actively solicit the support of top management as a way to emphasize the importance of the change effort. Difficulty: Medium Ivancevich - Chapter 17 #5 6. (p. 520) The external change agent has an advantage over the internal change agent when significant strategic changes must be evaluated. TRUE Difficulty: Medium Ivancevich - Chapter 17 #6 7. (p. 520) In work situations where change is obviously the best choice, the change agent seldom encounters fear, anxiety, or resistance. FALSE Even in work situations in which change is the obvious best choice, the employees may be fearful, anxious, and/or resistant to the change. Difficulty: Medium Ivancevich - Chapter 17 #7 8. (p. 521) When a change occurs, people will freely admit that they lack the skills to be a good performer. FALSE People will seldom admit that they lack the skills to be a good performer if a change occurs. Difficulty: Easy Ivancevich - Chapter 17 #8 2
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9. (p. 522) The professional or functional orientation of a department, unit, or team can be a barrier to organizational change. TRUE Difficulty: Medium Ivancevich - Chapter 17 #9 10. (p. 522) If change is considered a threat to the balance of power in an organization, it will be resisted. TRUE Difficulty: Easy Ivancevich - Chapter 17 #10 11. (p. 522) Changes that are imposed with little warning are not likely to be resisted by employees. FALSE Changes that are imposed with little warning are likely to be resisted. Difficulty: Medium Ivancevich - Chapter 17 #11 12. (p. 524) Some organizations and industries are not suited to being learning organizations. FALSE Any organization in any industry can become a learning system. Difficulty: Medium Ivancevich - Chapter 17 #12 13. (p. 525) External forces are one of the most important things for a manager to control. FALSE External forces are beyond management's control. Difficulty: Medium Ivancevich - Chapter 17 #13 3
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14. (p. 525) The knowledge explosion has introduced new technology for nearly every business function.
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