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Unformatted text preview: Chapter 9 Communication Instructor mini-lecture points Managers spend more time communicating than in any other activity. One study found that the typical managers spend approximately 10% of his/her time writing (maybe more with e-mail); approximately 20% reading written communication, reports, etc. (again skew upward with the explosion of electronic messaging); approximately 20% of their time giving verbal instructions or information and approximately 50% listening to others (meetings, presentations, etc.). Clearlya strong argument can be made that LISTENING is the most important communication skill that a managers should possess. Yet, few of us have ever had any training in listening skills. We have had years of training/education in reading and in writing, a little in speaking, but almost none in listening, yet listening is the most important activity we can be engaged in!...
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This note was uploaded on 04/05/2012 for the course MG 640 taught by Professor Brandon during the Spring '12 term at Jefferson College.
- Spring '12