phase1ip - Dear Team, Through this email I would like to...

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Dear Team, Through this email I would like to discuss with you certain issues with the customer service and customer care function, an area that has to be proactively and immediately addressed to continue our performance as a superior value creating team that always over delivers on what is expected from it. Firstly, I would like to appreciate the tremendous work that you have put in over the past one year, a year that has been challenging to businesses across the world. We have managed to achieve the stringent targets set for our team by the management, while being able to effectively support the business in the recovery that they have shown in the past year. Many thanks for this. However, there have been increase in customer related issues and complaints of late which must be addressed with top priority for us to be able to achieve our goals. Given that we are a service orientated company, ensuring a happy customer is our top mandate, and we need to analyze and address these issues at the earliest. I list the major issues below
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phase1ip - Dear Team, Through this email I would like to...

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