Ortea - MGT393 Production and Operations Management Chapter...

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Ortea, Luzviminda T. 1. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management terms, we could refer to this doctor as being efficient but not effective. - Yes, the doctor is efficient but not effective. 2. Technology has been a major driver of change in business for over one-hundred years. - True. 3. Operations Management strategic issues tend to be primarily directed at planning how to efficiently schedule material and labor within the constraints of intermediate level decision- making. -True. 4. Learning curves have a wide range of business applications. - True. 5. Learning curves can be applied to individuals and to organizations. - True. 6. A learning curve is a line displaying the relationship between unit production time and the cumulative number of units produced. - True. 7. Efficiency means doing the right things to create the most value for the company. - False. 8. Operational planning and control decisions address where the factory or facilities shall be located and how much capacity will be needed. - False ~ Plant within Plant 9. Effectiveness means doing the right things to create the most value for the company. - True. 10. From an operations management systems view, a traveler is an input to an airline's transformational system. 11. A visit to a hair salon can produce a tangible result—a new appearance for the customer. Hence, the output of hair salons is a manufactured good, not a service. - False ~ A service. 12. An order winner is a set of screening criteria that permits a firm's products to be considered as possible candidates for purchase. - False ~ Order qualifier. 13. An order winner is a set of criteria that differentiates the products or services of one firm from another. - True.
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14. In the operations strategy framework proposed in the textbook, human resource management is considered a support platform. - True. 15. In the operations strategy framework proposed in the textbook, financial management is considered a support platform. - True.
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Ortea - MGT393 Production and Operations Management Chapter...

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