Ch_03_Customer_Service - Computer Analytics Consulting...

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Unformatted text preview: Computer Analytics Consulting Group, Inc. ARC/400 Distribution System C h a p t e r 3 C u s t o m e r S e r v i c e CHAPTER 3 CUSTOMER SERVICE...........................................................3-1 Customer Service Functions............................................................................................3-3 Customer Record Keeping................................................................................................3-4 Primary Storage File For All Addresses............................................................................3-4 Two Tiered Customer File..................................................................................................3-5 Individuals vs. Contacts within a Company......................................................................3-5 Numbering Scheme.............................................................................................................3-5 Addresses in the Customer Data Base...............................................................................3-6 Customer Location Screens..............................................................................................3-6 Cloning a Customer Location...........................................................................................3-12 Contact List........................................................................................................................3-13 Customer Contact Screens..............................................................................................3-14 Cloning a Contact..............................................................................................................3-19 Contact Passwords............................................................................................................3-19 Diary Notes Display..........................................................................................................3-20 Customer Diary Entry......................................................................................................3-22 Insert After 3-22 Diary Change....................................................................................................................3-22 Note Pad..............................................................................................................................3-23 Order Entry Note Pad......................................................................................................3-24 Location and Contact Phone Numbers........................................................................3-25 Customer Location Search and List Screens..............................................................3-26 Customer Search Modes of Operation..............................................................................3-26 Search Criteria and Options.............................................................................................3-27Search Criteria and Options....
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Ch_03_Customer_Service - Computer Analytics Consulting...

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