SCLM Chapter 3 - Supply Chain Logistics Management Chapter...

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Supply Chain Logistics Management Chapter 3: Customer Accommodation
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Supply Chain Logistics Management, First Edition , Service Outputs: The Value Added Different supply chains provide different levels of service output to consumers/endusers: 1. Spatial Convenience 2. Lot size 3. Waiting time 4. Product variety (assortment width and depth)
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Supply Chain Logistics Management, First Edition , Strategic Perspectives High level of Basic Service - The Platform Targeted Value-Added Satisfaction Growth through Customer Success
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Supply Chain Logistics Management, First Edition , Success Satisfaction Basic Service 3 Levels of Customer Focus Achieve internal standards (e.g., specified performance cycle of fill rate) Meet customer expectations (e.g., arrive on time with right product as measured by the customer) Customers of choice achieve their objectives (e.g., logistics operation can provide product and service in a manner that ensures long term customer viability)
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SCLM Chapter 3 - Supply Chain Logistics Management Chapter...

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