An introductory of ITIL

An introductory of ITIL - An introductory of ITIL Robert...

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An introductory of ITIL Robert Kang Application Support Specialist
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Session outline: u IT Service Management and its benefits u Information Technology Infrastructure Library(ITIL) u ITIL Community u Q&A
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IT Service Management u IT Service Management addresses the provision and sup port of IT services tailored to the needs of the organizat ion : u An IT Service is a set of related components provided i n support of one or more business processes u The service should be perceived by Customers and Use rs as a self-contained, single coherent entity
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Goals of IT Servi ce Mana gement u Meet the current and future needs of the Customer u Continuously improve the quality of IT services u Reduce IT service costs over the l ong-term
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Benefits of IT Service Mana gement u Service consistency and stability– repeatable processes u Improved customer and user satisfaction u Clear responsibilities and authorities u An infrastructure under control u Efficient use of resources – IT and the Customers’ u Significant TCO reductions u Long-term survival (?)
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This note was uploaded on 04/07/2012 for the course IT ITIL taught by Professor Robert during the Spring '12 term at Appalachian Bible.

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An introductory of ITIL - An introductory of ITIL Robert...

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