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kjlPPT01 - 11th edition Steven P Robbins Mary Coulter 1...

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11th edition Steven P. Robbins Mary Coulter 1
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L E A R N I N G O U T L I N E 1. Define management 2. Contrast efficiency and effectiveness, why are they important to management 3. Describe four functions of management 4. Describe managerial levels and roles 5. Contrast successful vs. effective managers 6. Describe rewards and challenges of being a manager 7. Describe Katz’s three managerial skills and how important skills change with managerial level 8. Discuss changes impacting managers’ jobs 9. Explain why customer service and innovation are important to managers 10. Describe organization characteristics and explain how the concept of an organization is changing
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3 Introduction to the Perils of (Bad) Management Office Space
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4 Who Are Managers? Ø Manager § Works with and through other people § Coordinating and integrating their work § To accomplish organizational goals.
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5 Classifying Managers Ø First-line Managers § Supervisors § Team or shift leaders Ø Middle Managers § Directors Ø Top Managers § Vice-Presidents § C-suite (CEO, COO, CFO, CIO, etc)
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6 Exhibit 1.2 Effectiveness and Efficiency in Management
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7 What Is Management?
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