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business writting - What you can do is encourage your...

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March 2, 2012 Mr. Parker 2900 University Ave Crookston, MN 56716-4420 Dear Mr. Parker: Thank you for informing us on the problem you encountered with the Model XL dictation. We have carefully reviewed your claim and made our best effort to resolve your concern. However, our most competent engineering staff has precisely inspected the equipment and concluded with evidence that the unit has been damaged by improper treatment. Therefore, we regret to inform you that the Model XL dictation unit can’t be modified.
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Unformatted text preview: What you can do is encourage your employees to treat the equipment with better care. Indeed, you can also discuss the claim with your carrier and find a better solution to your problem. If you chose to repair the unit with us, it will cost you $50 to cover labor costs. However we will fix the parts at no charge due your ninety-day warranty. You can kindly ask further questions to our office for this matter at 612-222-333. Sincerely yours, Christian Yimgnia...
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