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S01 - Chapter 1 Organizations Processes and Information...

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Organizations, Processes and Information Systems Chapter 1
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Outline Business Processes and IT Global competition, Information revolution, knowledge worker Key business processes Functional organizational structure Paper based processes Processes using functional systems Processes using enterprise systems A framework for understanding processes and IT Role of ES in organizations Functional impact of processes
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Global competition Design, manufacturing, materials, assembly, service, etc. Examples: Nike, apple, P&G In different parts of the world Why? Increased competition Global markets vs. local Pressures to be more efficient and effective
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Information revolution Increased use of ICT to create, deliver and use information data, documents, voice, video Global enterprise needs to share information quickly Design, forecasts, material availability, etc. Monitoring Is ICT the cause or result of globalization?
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Knowledge worker Increasing dependence on information to do their work Create, acquire, process, synthesize, disseminate, analyze and use information Who are knowledge workers Sales executive, production managers, product manager, financial analyst Use structured and unstructured information
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Knowledge worker Knowledge work is non-routine, non repetitive Understand data and impact of work on
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