Brymer14_1 Welcome to Hospitality

Brymer14_1 Welcome to Hospitality - Welcome to Hospitality...

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Welcome to Hospitality Chapter 1
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Hospitality Globally: One of the fastest growing industries in the world! Dynamic: Fast paced, exciting, every day is different!
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Hospitality: The BIG Picture Hospitality enterprises are part of the service industry The hospitality product is intangible Example: employee / guest interaction; such as at a hotel front desk or in a restaurant Differs from traditional manufacturing industries that produce goods The manufacturing product is tangible
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“The Moment of Truth” A term used in the service industry Refers to any time the guest comes in contact with anything or anyone that represents the operation It cannot be taken back, or done over again The service experience has been created! For better or worse!
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Hospitality: The BIG Picture Businesses in the hospitality industry are generally service organizations that offer: Food Beverages Lodging Entertainment And a whole lot more!
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Hospitality = “People” business Taking good care of the guest is the single most critical element for success!
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The Economy Made up of 3 separate parts 1. Agriculture 2. Manufacturing 3. Service
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Shifts in the Economy over Time The shift of dominance from agriculture and manufacturing to service has required people to acquire different skills
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Brymer14_1 Welcome to Hospitality - Welcome to Hospitality...

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