BUS 661 Week 6 Final Paper.docx - Running head FINAL PAPER...

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Running head: FINAL PAPER 1 Final Paper Charrai Byrd BUS 661: Leading Organizational Change Dr. Arthur Baldonado September 14 th , 2020
FINAL PAPER 2 All organizations are not exempt from change management. Operations in businesses change constantly in order to keep with the ever-changing technology and competition. Depending on the industry, organizational changes occur more often than other industries. In healthcare, organizational changes occur very often. They occur in order to keep up with the population changes surrounding the institutions. It also occurs to keep with containing diseases that plague our world. Recently, the COVID-19 pandemic created a whirlwind of organizational changes throughout many industries not only healthcare. As Palmer (2019) said, “organizations and human systems are complex and evolving and cannot be reduced to a single objective of maximizing shareholder value… change is also related to the need to increase an organization’s adaptive capacity” (P. 62). Organizational changes can be successful or a failure. There are many factors that can attribute to changes but, one of the biggest factors is leadership. This paper will send you on an exploration of a change initiative that I have experienced on a basis. I will identify the following components to the change initiative by addressing: the change initiative witnessed from the perspective leader and follower, the undergone success and failure of the change event, the breakdown concept and theories utilized to enable the change process, the assessment of the effect organization from the change, and comment on the sustainability regarding the change effort. Overall, I hope that you will be able to understand the complexities of change management especially in health care. Many would think that health care is an ever-evolving complex of change that occurs daily, they are not privy to the fact that change in health care is rather more difficult than anything else. The change initiative that I have personally experienced working at a large academic medical center is, having the dispensing pharmacists change their pharmacy practice and take on
FINAL PAPER 3 more responsibilities. At our hospital, we have two kinds of pharmacists. There are dispensing pharmacists, who checks and verifies medication orders and dispense the medication to the nurse or stocks the medication in an automated dispensing cabinet. We also have clinical pharmacists, who are specialists in certain fields such as cardiology, oncology, infectious diseases, transplant, etc. The clinical pharmacists have more training than the dispensing pharmacists and are considered managers. They work specifically with prescribers to ensure patients are receiving the right care. They are also responsible for overseeing a patient’s laboratory results and can determine if changes needed to be made with their medications. Dispensing pharmacists also review laboratory results but does not thoroughly review them as would the clinical pharmacists.

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