642-162CiscoIP Contact Center Express Implementation
QUESTION:157 Which of the following require physical CD/DVD media to be ordered and received prior to patching and/or upgrading IPCC Express 4.0? (Choose two.) A. Major Release B. Minor Release C. Maintenance Release D. Service Release E. Engineering Special Answer:A, B QUESTION:158 Upon termination of the call, which Cisco IPCCX configuration setting will take precedence over the Automatic Available setting to determine the agent's next state? QUESTION:159 Which diagram incorrectly depicts the relationship between Cisco CRS 4.0 clusters and Cisco Unified CallManager clusters in a customer network? 54
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