CHAPTER 1- Organizational Behavior Problem solving approach (know the three steps) ●Step 1- Define the problem: Don’t take too much time defining the problem, instead work on solving It (disengagement). ○Define problems in terms of desired outcomes. Test by asking “Why is this a problem?”. ●Step 2- Identify potential causes using OB concepts and theories. The more options the better. ○Test your causes by asking, “Why or how does this cause the problem?” ○“Why am I disengaged?” maybe you were evaluated unfairly. ○“Why or how did this cause disengagement?” maybe feeling unappreciated. ○Asking “why” multiple times leads to defining/identifying problems/causes ○Best thought of in terms of inputs (person or situation) or the various levels. ●Step 3- Make recommendations and (if appropriate) take action. ○Sometimes you will make recommendations other times you will implement the recommendations. Definition of OB, two types of factors that influence behavior ●Organizational Behavior: describes an interdisciplinary field dedicated to understanding and managing people at work. (Power point) OB is the study of individual behavior and group dynamics in organizations. Research and practice in areas including: ○Anthropology, econ, ethics, management, organ. Theory, PoliSci, Psy, Soc, Stats, Vocational counseling. ○Is a scientific means for overcoming the limits and weakness of common sense. ●Person factorsare the infinite characteristics that give individuals their unique identities. ○Combine to influence every aspect of your life; ■job, career, goals, aspirations. ■Coworkers, the way they work, their age, gender, skills. ■Preference to work alone ●Situation Factors: are all the elements outside ourselves’ that influence what we do, the way we do it, and the ultimate results of our actions. ○Situations that either help or hinder you when you are trying to accomplish something. ■Ex) your manager: changes what you do, the way you do it… etc. ■Changes in job market. Informal vs. Formal aspects of an organization ●Formal Organization: The official, legitimate, structured, and most visible part of the system. ○Goals/objectives, policies/procedures, Products/services...etc ●Informal Organization: The unofficial, psychological, organic, and less visible part of the system. ○Beliefs and assumptions, perception and attitudes, feelings...etc The different types of organizational behavior (performance types, withdrawal, counterproductive) (FOUND IN CHP 2) ●Performance ○Job Satisfaction and Job Performance Moderately related to job satisfaction. And the relationship between the two is complex, indirectly influence each other. ●Withdrawal ○Withdrawal cognitions: capture this thought process by representing an individual’s overall thoughts and feelings about quitting.