BSBMGT617_Task_3.docx (1).docx - STUDENT ID VTI18t1020...

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STUDENT ID: VTI18t1020 STUDENT NAME: Monish Bista Unit ID: BSBMGT617 DATE: 07/08/2020 Task 3 1. Prepare to develop monitoring and evaluation report
2. Develop a business monitoring and evaluation report Overview of Business Performance Ozhouse Clean possess good information about the market and knows a great deal about the common attributes of its most prized customers. Mother's House Cleaning Service will leverage this information to better understand who is served, their specific needs, and how Mother's can better communicate with this group. Ozhouse Clean is providing its customers with a professional, residential house cleaning service, aimed at the upper echelon of the market. Mother's seeks to fulfill the following benefits that are important to its customers. Professionalism: All employees will be well trained to exude professionalism from all of their actions and conversations. Convenience: Mother's will provide its services in the manner that is most convenient to the customer, including arranging for visits when the owner is not home.

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