Unformatted text preview: er day. A change in the mix of packages demanded is also expected: 30% of the customers ask for Package 1, 10% for Package 2, 10% for Package 3 and 50% for Package 4. The company will hire an additional attendant to help with Service A (Walking Basics) What will be the bottleneck in the process given this new demand pattern? Q14 How many customers a day will not be served? Q15‐ Q19 One Hour Loan offers customized loans. Customers call a toll free number with a specificloan request, and obtain a response within an hour. One Hour Loan’s business process includes five activities which must be conducted in the sequence described below. (The time required for each activity is shown in parenthesis): Activity 1: Answer customer call and record key information. (4 minutes) Activity 2: Gather and format the information (obtain credit scores, organize customer specific needs) for analysis (5 minutes) Activity 3: Analyze the information: Check the credit worthiness, and decide loan amount and APR to offer. (7 minutes)...
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This note was uploaded on 05/28/2012 for the course OPIM 101 taught by Professor Lee during the Spring '08 term at UPenn.
- Spring '08