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Running head: ORGANIZATIONAL LEADERSHIP1Organizational LeadershipStudent Name Tara GarofaloWestern Governors University
ORGANIZATIONAL LEADERSHIP 2Organizational LeadershipThis paper will discuss a weakness in Kaiser Oakland’s family and patient-centered care model. After using a PFCC tool, Kaiser showed a weakness in utilizing patients and family members on quality, safety, and risk committees. Business practices along with regulatory requirements and reimbursements will also be discussed. The formation of a multidisciplinary team will be done while discussing the improvement strategy, change theory, and leadership theory that will be used to implement the changes. Team diversity along with member self-awareness is important to have a committee that works well and collaborates. Business PracticesRegulatory requirements and reimbursement practices have an impact on how business practices are developed. Business practices include policies, procedures, values, mission statements, systems, and processes that all have an impact on family and patient-centered care. Healthcare organizations create their business practices, so by making patient-centered care a standard business practice a hospital can improve patient satisfaction and increase their reimbursements. Regulatory Requirements and ReimbursementsTo promote patient safety and quality of care government agencies create and enforce regulations. These regulatory requirements impact family and patient-centered care within hospitals and healthcare settings. If healthcare providers do not follow these regulatory requirements they could lose their licenses. Or worse themselves and the hospital could be fined for non-compliance. The Centers for Medicare and Medicaid Services (CMS) is one of the most influential federal agencies for healthcare regulations. In 2017, they launched its Meaningful Measures framework. The patient-centered effort aims to evaluate the current regulatory
ORGANIZATIONAL LEADERSHIP 3practices that hinder a productive patient-clinician relationship and establish CMS strategies that put patients first across all programs (Medicare, Medicaid, and the exchanges). Meaningful Measures works to empower patients and clinicians in key ways: getting patients the right care, at the right time, in the right place, and ensuring both patients and clinicians have the data they need to realize these goals (Health Catalyst, 2020).A few other policies the CMS implemented regarding reimbursements were the Medicare Access and CHIP Reauthorization Act (MACRA) and the Merit-based Incentive Payment System which focus on delivering patient-centered care (Heath, 2016). These policies place a focus on patient-centered care and in turn the health care providers are rewarded for providing better care, not just care. Healthcare facilities rely on reimbursements to stay in business. By facilities following quality and safety standards for providing patient-centered care, they receive incentives.