Organizational communication

Organizational Communication
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Unformatted text preview: Unit 1 Quiz 93 out of 100 pts Question 1 4 out of 4 points Of the following wordings, which is not in correct idiom? Correct Answer: Listen at. Response Feedback: See list of faulty and correct idioms in the chapter. Question 2 4 out of 4 points Which of the following conveys the most concrete meaning? Correct Answer: At 9:00 a.m. on July 17. Response Feedback: By giving time and date it is the most specific, therefore the most concrete. Question 3 4 out of 4 points Mark the least discriminatory of these five references to an occupational group. Correct Answer: letter carrier Response Feedback: Three answers suggest that only men are in the group; and one suggest that women doctors are unusual--that doctor used alone refers to men. Question 4 4 out of 4 points An angry customer calls the Public Relations Department of Company X to complain about the company's product. Such communications are properly classified as: Correct Answer: external-operational communication. Response Feedback: This communication is operational and it involves someone outside the company. Thus it fits the definition of external-operational communication. Question 5 4 out of 4 points Question 6 4 out of 4 points Mark the best advice to a manager concerning how to deal with the grapevine. Correct Answer: keep in touch with it and use it Response Feedback: As noted in the text, good managers use the grapevine to their advantage. Question 7 4 out of 4 points Choose the sentence containing the most vigorous wording. Correct Answer: We will cancel your order. Response Feedback: Only this one uses a pure verb. Two use camouflaged verbs, and two are in passive voice. Question 8 4 out of 4 points Which of the following sentences presents its subject matter in the strongest wording? ...
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