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Unformatted text preview: 2/13/08 Organizational Behavior Notes Emotions o Why Emotions were ignored in OB The myth of rationality Organizations are not emotion-free o What are Emotions? Affect A broad range of emotions that people experience Emotions Intense feelings that are directed at someone of something Action-oriented Moods Feelings that tend to be less intense than emotions and that lack a contextual stimulus Cognitive o Biology of Emotions Originate in the brains limbic system o Intensity of emotions Personality Job Requirements o Frequency and duration of emotions o Functions of emotions Critical for rational thinking Motivate people o Sources of Emotions and Moods Personality Day and Time of the Week NOT Weather Stress Social Activities Sleep Exercise Age Gender o Emotional Labor A situation in which an employee expresses organizationally desired emotions during interpersonal transactions o Felt Versus Displayed Emotions Felt Emotions An individuals actual emotions Displayed Emotions Emotions that are organizationally required and considered appropriate in a given job o Affective Events Theory (AET) Emotions are negative or positive responses to a work environment Personality and mood determine the intensity of the emotional response Emotions can influence a broad range of work performance and job satisfaction variables o Emotional Intelligence...
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This note was uploaded on 04/07/2008 for the course BA 3341 taught by Professor Polkovnichenko during the Spring '08 term at University of Texas at Dallas, Richardson.
- Spring '08