2-27 Notes OB - 2/27/08 Organizational Behavior Notes...

Info iconThis preview shows pages 1–3. Sign up to view the full content.

View Full Document Right Arrow Icon
2/27/08 Organizational Behavior Notes Communication o Basics about professional communication You cannot Not Communicate There is no second chance to make first impression Communication is a contract We Assume: o Quality o Quantity o Manner o Relevance Clear communication is the Prize (usually) What makes communication clear? o Tone (serious); body language; using examples; visuals; jargon (using appropriately); not rambling; being precise in instructions; asking for questions; repetition (redundancy) Never underestimate anyone Etiquette is key Ask before you talk De-center and think about others o Communication Process The steps between source and receiver that result in the stimulation of meaning and construction of understanding o Directions of communication Upward Talking to superiors Downward Inquiring to lower levels Lateral Among members of the same level Leadership o Definitions Leadership The ability to influence a group toward the achievement of goals Management Use of authority inherent in designated formal rank to obtain compliance from organizational members o Trait Approach Traits (examples) Extraversion Conscientiousness
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Openness
Background image of page 2
Image of page 3
This is the end of the preview. Sign up to access the rest of the document.

This note was uploaded on 04/07/2008 for the course BA 3361 taught by Professor Davidritchey during the Spring '08 term at University of Texas at Dallas, Richardson.

Page1 / 4

2-27 Notes OB - 2/27/08 Organizational Behavior Notes...

This preview shows document pages 1 - 3. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online