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Unformatted text preview: 3/26/08 Organizational Behavior Conflict and Negotiation Chinese Character for conflict o Danger + Opportunity What is Conflict? o An interaction between people who depend upon each other and perceive: Incompatible goals Interference from each other in achieving these goals The Nature of Conflict o Inevitable o An Opportunity o Handled Differently o There is NEVER just one source of conflict Three sources of conflict Conflicting goals Problems communicating $ What are sources of conflict? o Resources Limited o Needs Met and unmet o Values Personal or Cultural Key Issues in Analyzing Conflict o Interests Not positions o Rights External Criteria o Power Least Dependent o Escalation Communication o Transaction Costs Relations Money Positions versus Interests o A position is what a person claims to want o An interest is the reason underlying the position Methods of Conflict Resolution o UseCompetition...
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This note was uploaded on 04/07/2008 for the course BA 3361 taught by Professor Davidritchey during the Spring '08 term at University of Texas at Dallas, Richardson.
- Spring '08