Unformatted text preview: 5. ___________ relationship management focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects, which optimizes supplier selection. Supplier 6. ___________ office operations deal directly with the customer. Front 7. "Why did sales not meet forecasts?" is an example of _________ technologies in CRM. Analyzing 8. Contact management falls under the category of the customer service department's CRM tools. FALSE Contact management falls under the category of the sales department's CRM tools....
View Full Document
- Spring '08
- Sales, Customer relationship management, sales department, FALSE Front-office operations, day-to-day front-office operations