Dashboard Metrics Evaluation.docx - DASHBOARD METRICS...

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DASHBOARD METRICS EVALUATION1Dashboard Metrics EvaluationSusie MayoCapella UniversityNHS-FP 6004 Health Care Law and PolicyDr. Georgena WileyOctober 2020
DASHBOARD METRICS EVALUATION2Dashboard Metrics EvaluationMercy Medical Center(MMC), a Vila Health affiliated hospital, is one of the region's topchoices for high-quality health care. It has received several accolades as the highest safe surgery rating by a consumer advocacy magazine, Healthgrades outstanding patient experience award, Shakopee Ledger Top 20 Workplaces in 2018 and 2019, and the Women's Choice Award for the best hospital for patient experience in emergency care(Vila Health, n.d.). The Chief Financial Officer (CFO) of Mercy Medical Center has reviewed the diabetes public health dashboard and fact sheet presented by Mercy Medical Center's Quality Assurance Director(Vila Health, n.d.). Together they need to check the underperforming metrics, compare these underperforming metrics againstbenchmarks set forth by government laws and policies at the local, state, and federal levels(Vila Health, n.d.). Once data gathering is complete, the leadership needs to determine where the organization is falling short and collaborate with the healthcare staff to select appropriate quality improvement(QI) initiative projects. Mercy Medical Centers Dashboard Metrics EvaluationThe public health diabetes dashboard data for the last quarter of 2019 reports new patients by race, gender, and age(Vila Health, n.d.). The race metric reports 355 whites, 73 American Indians, 34 Asian, 17 African American, and 11 others, with 73 patients that did not answer the question or declined to answer(Vila Health, n.d.). The gender metric reports 214 malepatients and 347 female patients(Vila Health, n.d.). The age metric reports 118 patients 20 years old or younger, 51 patients, ages 21-44, 214 patients ages 45-64, and 180 patients 65 or older(Vila Health, n.d.). The 2018-2019 metric reports eye, foot, and HgbA1c exams. In 2018 112 eye exams, 145-foot exams, and 174 HgbA1c tests were recorded(Vila Health, n.d.). In 2019 metrics declined with only 60 eye exams, 82-foot exams, and 122 HgbA1c tests
DASHBOARD METRICS EVALUATION3recorded(Vila Health, n.d.). The patient age groups served at Mercy Medical Center lists 12,126 under age 20, 14,732 between ages 21-44, 6,099 between ages 45-64, and 2,371 over age 65 (Vila Health, n.d.). Mercy Medical Center serves a culturally diverse population with 28,537 whites, 3,822 Asian, 2,890 Hispanic-Latino, 1,601 African American, 1,016 listed as two races, 433 American-Indian, and 11,661 listed as other ethnicities (Vila Health, n.d.). Shakopee, Minnesota's (MN) total population is 36,192, with 17,957 males and 18,235 females. Benchmarks Set Forth by Local, State, & Federal LawBenchmarking is a process of comparing a healthcare practice with an external standard and is a tool used to motivate a practice to engage in work improvement, facilitate healthy competition and help members of a healthcare practice understand where their performance falls compared to others(Agency for Healthcare Research and Quality, n.d.) Benchmarks may be

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