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PERFORMANCE MANAGEMENT AND TRAINING 1 Performance Management and Training Jennifer McAferty BUS-FP3040: Fundamentals of Human Resource Management Assessment 2 Capella University October 4, 2020
PERFORMANCE MANAGEMENT AND TRAINING 2 Now a worldwide organization, Google came from humble beginning in a garage with founder Larry Page and Sergey Brin in 1998[CITATION Goo \l 1033 ]. In the twenty plus years since its inception, Google has become the go-to search engine for all things on the world wide web. Since 1998, the organization has grown massively and has created what is called the Googleplex, the company’s headquarters in Mountain View, California. Google has become one of the largest and most successful organizations, employing almost 120,000 people globally[ CITATION Cle20 \l 1033 ]. In order to sustain the number of individuals working within the organization, they need a solid performance management system, as well as being able to train their employees to be at their best. By ensuring that employees are trained properly and have access to feedback from the organization on how they do their jobs, Google is guaranteeing that they are keeping performance management standards high. Current Performance Management System Google has remained in the top five of the best organizations to work for since 2013. This is due in part to how the manage performance from their employees. Google’s Human Resource department is known as People Operations, which handles the training and performance management of their employees. The performance management system utilized by Google incorporates both hard and soft data[ CITATION LiL20 \l 1033 ]. The hard data being company analytics pulled to show an employee’s performance and what they have been working on. The soft data is done with a self-review and a peer review system for each employee. The self-review, or evaluation, is the first step in the performance management system, which asks employees to rate themselves on several criteria utilizing a range from “never demonstrates” to “always demonstrates”[ CITATION Hom19 \l 1033 ].
PERFORMANCE MANAGEMENT AND TRAINING 3 With the peer review system, each employee has a group of peer reviewers solely for that employee. Each employee has their own reviewers. These peer reviewers are made up of co- workers, supervisors, and even employee’s that are subordinate to them. Once the peer review team is selected, on a semi-annual basis each employee is given a rating on a scale from “needs

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