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Unformatted text preview: y by seeing that others who are similar can master a task. Verbal persuasion. Employees may simply be convinced through words of encouragement and feedback that they can master tasks. Emotional arousal. Techniques that create emotional support or foster a supportive environment may reduce the emotional arousal that lowers self­efficacy. Focus on Management: An Empowering Focus on Management: An Empowering Culture at Saturn Corp. Saturn employees at plants in Spring Hill, Tennessee and Wilmington, Delaware don’t punch time clocks. Labor and management (all called team members) share the same cafeteria. The union gave up rigid work rules, and GM (Saturn’s parent corporation) abandoned most of its rigid hierarchy. Saturn employees were grouped into small teams and given responsibility for everything from covering absent members to major production decisions. A special team, called Saturn Consulting Services, is available to provide consulting and training expertise to organizations wanting to learn from the Saturn experience. Focus on Management: Focus on Management: Empowerment at Federal Express The goal of Fred Smith, chairman and president of Federal Express, was to create a “power environment.” He calls empowerment “the most important element in managing an organization.” To create a power environment, Fed Ex has a philosophy that fosters respect for human dignity, ingenuity, and potential. Fed Ex has a job­secure environment in which people aren’t afraid to take risks, jobs have been redesigned to increase employee power, and there are many opportunities for promotion from within. The company also has many programs and processes designed to empower employees. These include an annual employee attitude survey followed by an action phase to deal with concerns, as well as a process for resolving grievances, an awards program, and others. The Bottom Line: Empowering The Bottom Line: Empowering Employees Assess the Assess the Current Job Current Job Responsibilities Responsibilities of Employees of Employees Create an Create an Organizational Organizational Culture That Culture That Supports Supports Employee Employee Empowerment Empowerment as a Core Value as a Core Value Meet with Meet with Employees and Employees and Educate Them About Educate Them About the Meaning and the Meaning and Objectives of Objectives of Empowerment Empowerment Provide Provide Managerial Managerial Guidance and Guidance and Support to Support to Help Help Employees to Employees to Be Successful Be Successful Involve Employees Involve Employees in Identifying Ways in Identifying Ways to Enhance Their to Enhance Their Levels of Authority Levels of Authority and Responsibility and Responsibility Provide General Provide General Guidelines to Guidelines to Help Employees Help Employees Use Their Use Their Authority Authority Effectively Effectively Formalize the Formalize the Boundaries Boundaries of Employees’ of Employees’ Authority Authority Organizational Politics Organizational Politics Organizational politics refer to activities that people perform to acquire, enhance, and use power and other resources to obtain their preferred outcomes in a situation where there is uncertainty or disagreement. Since the focus is on people’s preferred outcomes rather than those of the organization, organizational politics may or may not involve activities that are contrary to the best interests of the organization. Politics and Labeling...
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This note was uploaded on 09/11/2012 for the course MGT 002 taught by Professor Srinivas during the Spring '12 term at SMU.

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