Iamthepeoplethemobthecrowd themass

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Unformatted text preview: goals they are seeking. When they are trying to secure personal benefits they tend to use ingratiation, and when they are trying to secure organizational goals they use a broader array of influence tactics. Social Influence and Type of Social Influence and Type of Involvement Compliance occurs when people do something because they don’t want to bear the costs of not doing it. Identification results when influence flows from a person’s attractiveness. Internalization takes place when we do something because we believe it is “the right thing to do.” Empowering Others Empowering Others To foster a creative and productive environment where employees are motivated to achieve exceptional performance, the organization’s culture needs to empower its employees. Empowerment seeks to break the cycle of powerlessness in organizations by giving employees a real sense of control. Empowerment gives people in organizations the ability to get things done, often at levels of the hierarchy where the power can be most directly and effectively applied. “I am the people ­­ the mob ­­ the crowd ­­ the mass. Do you know that all the great work of the world is done through me?” Carl Sandburg Powerlessness Powerlessness Learned helplessness is a condition that results from the belief that one’s behaviors simply don’t make a difference. Learned helplessness results in feelings of powerlessness. Causes of powerlessness in organizations include: rules won’t change bosses are set in their ways things have always been done a certain way the assembly line is relentless Some Consequences of Some Consequences of Powerlessness Lowered Self-Efficacy Depression Powerlessness Susceptibility to Illness Burnout Academic Failure Stages of the Empowerment Process Stages of the Empowerment Process (From Figure 9­4) STAGE 1 STAGE 2 STAGE 3 STAGE 4 STAGE 5 Conditions Leading to Powerlessness Empowering Leadership Practices Providing SelfEfficacy Information Empowering Experience Behavioral Outcomes Some Conditions Leading to Some Conditions Leading to Powerlessness Organizational factors such as bureaucratic climate Autocratic supervision Rewards that aren’t tied to performance Routine, simplified jobs Some Empowering Managerial Some Empowering Managerial Practices Let the people who work for you participate in decision making. They will gain a sense of control over their work lives and will be more enthusiastic about implementing decisions. Offer control over work processes, such as the ability to stop the assembly line. Tie rewards to performance. Employees naturally feel powerless when they see that their actions don’t directly influence things they care about. Express confidence, encouragement, and support. Celebrate “small wins” and provide assurance that obstacles can be overcome. Sources of Self­Efficacy Information Sources of Self­Efficacy Information Enactive attainment. People may gain self­ efficacy through actual mastery of a task. Vicarious experience. People may gain self­ efficac...
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